CleanTeamWorx

Terms and Conditions

Last updated: February 11, 2026

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Country refers to: Australia.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CleanTeamWorx, a product of i-Dispatch.
  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  • Service refers to the Website and any related services provided by the Company.
  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to CleanTeamWorx, accessible from https://www.CleanTeamWorx.com.
  • You means the individual accessing or using the Service, or the company, business, or other legal entity on whose behalf such individual is accessing or using the Service.

Legal Entity Notice

CleanTeamWorx is a software product of i-Dispatch. i-Dispatch is the legal entity responsible for providing and operating the CleanTeamWorx Service. All references to “we”, “us”, or “our” in this document refer to i-Dispatch as the provider of the CleanTeamWorx platform.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.


Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply primarily to businesses, including sole traders, but also apply to individual users not acting as a business. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.


You represent that you have the legal authority to enter into this agreement on behalf of your business, including if you are a sole trader. If you are using the Service as an individual not operating a business, you confirm that you are 18 years of age or older.


Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.


You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.


You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.


You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Limitations of Use

Your use of the Service allows You to manage, schedule, and track room services and related operational tasks for accommodation businesses, including bed and breakfasts and similar properties. This includes creating service tasks, assigning those tasks to teams or individuals, and recording actions or completion status through the CleanTeamWorx web and mobile interfaces.


The Service is intended for operational coordination and record-keeping only. You are responsible for ensuring that the information You enter, assign, or record within the Service is accurate, lawful, and appropriate for Your business operations.


The Company may impose reasonable technical or usage limits to protect the stability and performance of the Service. Excessive or abusive use, including automated access, misuse of team assignments, or activity that degrades Service performance, may result in throttling, suspension, or termination of Your account.


If Your account is cancelled for any reason, either by the Company or by You, it is Your responsibility to ensure that all teams, users, and third-party integrations cease using the Service. The Company is not responsible for any data entered or actions taken after account cancellation.

Notifications

The Company may notify You via email and/or other means of communication regarding task assignments, service updates, account status, system notices, or other information related to Your use of the Service.


Notifications may be sent to office users and assigned team members to inform them of newly created services, changes to assignments, deadlines, or actions required to complete a service.


If Your account has been terminated, the Company may notify You via email or other communication channels. Notification is not guaranteed, and it remains Your responsibility to ensure that all users associated with Your account stop using the Service upon termination.


You agree that the Company may also notify You of new features, improvements, or changes related to CleanTeamWorx.

Subscriptions

Subscription period

The Service, or certain parts of the Service, are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly, or annually), depending on the Subscription plan You select. At the end of each period, Your Subscription will automatically renew under the same terms unless You cancel it or the Company terminates it.

Billing

The Company uses Paddle as the merchant of record for Subscription fees and applicable taxes. Invoices, receipts, and payments will be issued under the name “Paddle.” You must provide accurate and complete billing information, including full name, address, state, zip code (postcode), telephone number, and valid payment method information.


If automatic billing fails, the Company or its billing service may request updated billing information and make further attempts to process payment. If payment is not received, Your operational data may be suspended, and You may be unable to add, change, or view data. Accounts with unpaid fees may be closed or deleted 30 days after the original payment due date.

Fee changes

The Company may modify Subscription fees at its sole discretion. Any fee change will take effect at the end of the current Subscription period, and the Company will provide reasonable notice prior to the change. Your continued use of the Service after a fee change constitutes Your agreement to pay the modified fee.

Subscription cancellations

You may cancel Your Subscription at any time through Your Account settings or by contacting the Company. Fees already paid for the current period are non-refundable, and You will continue to have access to the Service until the end of the current Subscription period.

Refund policy

If You cancel within 14 days of first signing up, You may be eligible for a refund. Refund eligibility, conditions, and timeframes are governed by our Refund Policy. Please refer to the Refund Policy. Refund eligibility and conditions are also subject to the policies of our merchant of record, Paddle, and applicable law.

Reactivation fees

Accounts that have been deleted may be eligible for reactivation only if the Company still retains the account and its associated data and the deletion was not permanent. Reactivation requests must be made within seven (7) days of deletion, and are entirely at the Company’s sole discretion. Any reactivation, whether partial or full, will be charged at the Company’s hourly development rates, subject to a minimum charge of USD $250 per hour.

Free trial

The Company may offer a Free Trial for a limited period at its sole discretion. You may be required to enter billing information to sign up for a Free Trial. If provided, You will not be charged until the Free Trial expires. Unless You cancel Your Subscription before the Free Trial ends, the applicable Subscription fees will be automatically charged. The Company reserves the right to modify or cancel Free Trial offers at any time without notice.

AS IS / AS AVAILABLE Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE”, with all faults and defects, without any warranty of any kind. The Company expressly disclaims all warranties, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as any warranties arising by statute, usage, or course of dealing.


The Company does not warrant that the Service will meet Your requirements, be uninterrupted, secure, error-free, or that defects will be corrected.

Service availability, security, and continuity

The Service may experience outages, slowdowns, maintenance windows, interruptions, errors, or security incidents of any duration, including scheduled or unscheduled maintenance.


As set forth in the “AS IS / AS AVAILABLE Disclaimer,” to the maximum extent permitted by applicable law, the Company provides no warranty or liability for any loss, cost, or damage arising from Service unavailability, errors, security incidents, unauthorized access, or other failures, regardless of cause or duration. This includes, without limitation, force majeure events, third-party service failures, network or system outages, or other circumstances beyond the Company’s reasonable control.


You are solely responsible for maintaining strong passwords, securing Your account, and preventing unauthorized access. The Company shall not be liable for any loss, cost, or damage resulting from user negligence, including weak passwords or failure to safeguard account credentials.


You are also responsible for implementing appropriate safeguards and maintaining alternate means to access or retain information necessary for operating Your business, independent of the Service.

Content

Your Right to Post Content

Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness. By posting Content to the Service, You grant the Company the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post, or display on or through the Service, and You are responsible for protecting those rights. You agree that this license includes the right for the Company to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.


You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant the Company the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

Content Restrictions

The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under Your account, whether done by You or any third person using Your account.


You may not transmit any Content that is unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples include, but are not limited to: unlawful or promoting unlawful activity; defamatory, discriminatory, or mean-spirited content; spam or unsolicited advertising; malware; infringing content; impersonation; privacy violations; and false information.


The Company reserves the right, but is not obligated, to determine whether Content is appropriate and complies with these Terms, refuse or remove Content, and limit or revoke use of the Service. Because the Company cannot control all content posted by users, You agree to use the Service at Your own risk.

Content Backups

Although regular backups of Content are performed, the Company does not guarantee that any Content will be free from loss, corruption, or errors. As described in the “Service Availability, Security, and Continuity” section, You agree to maintain a complete, accurate, and up-to-date copy of any Content in a location independent of the Service.


The Company is not responsible for Content associated with accounts that are deleted, deactivated, or terminated, whether voluntarily by You or by the Company. You should ensure that all critical data is backed up prior to account deletion or termination.

Limitation of Liability

Notwithstanding any damages You may incur, the Company’s and its suppliers’ entire liability under these Terms, and Your exclusive remedy, is limited to the amount You actually paid through the Service in the twelve (12) months preceding the event giving rise to the claim, or US$100 if You have not purchased anything through the Service.


To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages, including, without limitation, loss of profits, loss of data, business interruption, loss of goodwill, or any other commercial or economic loss, even if advised of the possibility of such damages.


Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to You.

Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person. If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement, submit Your notice in writing to support@i-Dispatch.com with sufficient detail. You may be held accountable for damages for misrepresenting infringement.

DMCA Notice

You may submit a DMCA notification by providing our Copyright Agent with the required information (see 17 U.S.C 512(c)(3)). Upon receipt, the Company will take appropriate action, including removal of the challenged content.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without prior written consent.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If such assignment is ineffective, You grant a non-exclusive, perpetual, irrevocable, royalty free, worldwide license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You agree that the Company shall not be responsible or liable for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability to You, for any reason whatsoever, including without limitation if You breach these Terms and Conditions or if the Service is discontinued. Upon termination, Your right to use the Service will cease immediately.


If You wish to terminate Your Account voluntarily, You must cancel Your Subscription and discontinue use of the Service at the end of the applicable Subscription period. The Company shall have no liability for loss of Content or data resulting from termination of Your Account.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. Failure to exercise a right or require performance shall not be a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated. The original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use Our Service after revisions become effective, You agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:
By email: support@i-disaptch.net